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FINANCIAL CHRONICLE™ » CHRONICLE™ SUPPORT » Please help me guys on this DFN matter

Please help me guys on this DFN matter

Go down  Message [Page 1 of 1]

1Please help me guys on this DFN matter Empty Please help me guys on this DFN matter Wed Mar 21, 2012 9:08 pm

Roboticfx

Roboticfx
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
I downloaded the latest version of DFN CAPT and installed it on my computer. But when I launch the programme and connect to the broker, error message window shown below appears always while the cache is updating. I tried so many times and once I re installed the application also. Have you experienced this friends? Do you know any solution?





Please help me guys on this DFN matter Untitl10

swan03


Vice President - Equity Analytics
Vice President - Equity Analytics
Malli, no idea about this. You better talk to you adviser. I could easily download this.

swan03


Vice President - Equity Analytics
Vice President - Equity Analytics
Btw, did you try to download this through CPT site?

rijayasooriya

rijayasooriya
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
Same problem happens to me.Still no solution.Anyway as I am not doing much trading on these days I am not much worried Wink

5Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Wed Mar 21, 2012 10:00 pm

smallville

smallville
Associate Director - Equity Analytics
Associate Director - Equity Analytics
I updated the Asha version today but faced no issues.. U should call ur broker's IT dept..

6Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Wed Mar 21, 2012 10:30 pm

kav4


Senior Manager - Equity Analytics
Senior Manager - Equity Analytics
This happened to me time to time. But it'll be solved too. Try close DFN & open after few hours. (not during trading hours)

7Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Wed Mar 21, 2012 10:50 pm

Roboticfx

Roboticfx
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
@swan03,

yes, akki. I downloaded it from the CPT DFN site. I just sent an e-mail to my adviser informing the issue. She will definitely send me the answer on tomorrow morning. I will share it with my friends! Wink

8Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Wed Mar 21, 2012 10:51 pm

Roboticfx

Roboticfx
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
@kav4 wrote:This happened to me time to time. But it'll be solved too. Try close DFN & open after few hours. (not during trading hours)

I have done it also mate.

Kithsiri

Kithsiri
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
I think this has nothing to do with them.
Rather a connection interruption issue only.
Try again at a time when you usually have a better connectivity.
If that too failed then it is time to call the doctor/s (Ms Raveesha) at Capital Trust.
Good luck & Happy trading again soon. Very Happy

10Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Thu Mar 22, 2012 9:18 am

Roboticfx

Roboticfx
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
Now it is working! Thank you friends!

11Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Thu Mar 22, 2012 9:35 am

Roboticfx

Roboticfx
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
Guys and Gals,

I need another help. How put stop limit orders in DFN? What is that Take profit combo box?

12Please help me guys on this DFN matter Empty Re: Please help me guys on this DFN matter Thu Mar 22, 2012 7:59 pm

nahsuk

nahsuk
Manager - Equity Analytics
Manager - Equity Analytics
@Roboticfx wrote:Now it is working! Thank you friends!

I also have same issue.I called my broker many times.He told me change ur Internet connection.
Normally I use ADSL. Then I use dongle.Back to normal.But we can't depend on dongle every day.So I disturb my broker to fix this problem.

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