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FINANCIAL CHRONICLE™ » CORPORATE CHRONICLE™ » How Dialog earns over Rs.30 Billion revenue per month unethically and over Rs.1.8 bn unethical interest through Overpayments of over 10 Million customers

How Dialog earns over Rs.30 Billion revenue per month unethically and over Rs.1.8 bn unethical interest through Overpayments of over 10 Million customers

+10
schemer
ccsentha
sashimaal
gamaya
piyalpy
Aubrey Perera
puliyanam
Jiggysaurus
yellow knife
StockGuru
14 posters

Go to page : Previous  1, 2

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ccsentha


Vice President - Equity Analytics
Vice President - Equity Analytics

It is some what correct, i have seen few others too with the same problem.

I have also seen dialog over charging customers by mistake(ever month bill) and it took about 2 years to get it sorted out

schemer


Senior Manager - Equity Analytics
Senior Manager - Equity Analytics

dialog is not a saint. they just dump so many promotions smss to unsuspecting consumers. if you just click yes button even by mistake every time you loose 2 rupee.daily you will receive so may sms uninvited and big chance to hit yes for one or two even if you do not want.

so be careful when you see dialog service sms.

better you call them shout and stop these promotion sms dumping on your phone by force.

slmarket2


Manager - Equity Analytics
Manager - Equity Analytics

national interest = one fool = 10 mil fools = half the population of sri lanka incl babies Very Happy Very Happy

Market R


Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

@schemer - you can stop that service by going to Dialog service menue on the phone and you can de activate the 077 live service.

Market R


Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

I worked at Dialog as a Customer Service Officer long time ago.
I experienced lots of these kind of complains, most of them are fake because lak of knowladge. If Dialog did above mentioned for all the cx Dialog cant manage to keep these kind of cx base. Also dialog activating around 200000 pre paid connections per month.

Also note that Dialog have the one of the best KPI in Sri Lanka.

monash

monash
Senior Manager - Equity Analytics
Senior Manager - Equity Analytics

Im using a corporate package.. Dialog sometimes disconnecting the line even when paying monthly bill on time. They just sending a stupid sms pay this n that before bla bla and disconnecting line.. There is a corporate sales person assigned but we never can reach him.. Same thing happened to me. They just sent a sms n within 2 days my line was disconnected.But i refused to pay. I scolded the customer care officer n got my line reconnected.

Anyway from recent years, i found Dialog customer service is terrible. They are speaking to customers over the phone in rude manner.
I found SLT has excellent customer support than some of these so called foreign networks.



Last edited by monash on Thu Jul 03, 2014 10:45 pm; edited 1 time in total

hariesha


Vice President - Equity Analytics
Vice President - Equity Analytics

StockGuru wrote:
Jiggysaurus wrote:
Aubrey Perera wrote:Jiggy do you work for dialog ?

Nope but it's very low class to accuse dialog of stealing 30 billion when the issue is that one fool has over paid.

The bigger issue is that a forum moderator is putting up the headline slandering and mud slinging (the headline and the issue are totally different).

I thought the low class actions that happened in the forum had finished but looks like the same level of jilmart is continuing with this level of moderatorship.

it is an argument clause in terms of legal education...the sentence starts with 'How' so it is not mud slinging...nor jilmarts...so neither mis-representation...may be @jiggy need to go for Critical Thinking Classes which is a subject according to global education standards for many Graduates in the world that comes under University Education (Tertiary Education)...as announced this gives a light of hope and glimpse of thought for the consumers to think...to fight for consumer rights...the post says anybody who needs references could be provided.

Why this fool still cannot understand it is not ethical and mud slinging? Is this attitude good for a public forum?

puliyanam

puliyanam
Manager - Equity Analytics
Manager - Equity Analytics

hariesha wrote:
StockGuru wrote:
Jiggysaurus wrote:
Aubrey Perera wrote:Jiggy do you work for dialog ?

Nope but it's very low class to accuse dialog of stealing 30 billion when the issue is that one fool has over paid.

The bigger issue is that a forum moderator is putting up the headline slandering and mud slinging (the headline and the issue are totally different).

I thought the low class actions that happened in the forum had finished but looks like the same level of jilmart is continuing with this level of moderatorship.

it is an argument clause in terms of legal education...the sentence starts with 'How' so it is not mud slinging...nor jilmarts...so neither mis-representation...may be @jiggy need to go for Critical Thinking Classes which is a subject according to global education standards for many Graduates in the world that comes under University Education (Tertiary Education)...as announced this gives a light of hope and glimpse of thought for the consumers to think...to fight for consumer rights...the post says anybody who needs references could be provided.

Why this fool still cannot understand it is not ethical and mud slinging? Is this attitude good for a public forum?

 Very Happy Very Happy Very Happy 

StockGuru

StockGuru
Senior Manager - Equity Analytics
Senior Manager - Equity Analytics

Genuine Comments from Dialog Facebook Fanpage:

Ramakrishna Ptr‎Dialog Axiata
3 hrs · Colombo ·
Dialog is going to dogs!! They have a customer care center for no good reason! Great companies have fallen due to overlooking of small things ........multiplying in to numbers and finally the loyal customers getting fed up and migrating! I suppose that is what their goal is.....!! I have made two complaints and still no one has contacted me with a solution. Waste of time! I have been with Dialog for over 15 years!
UnlikeUnlike · · 14

Kaushal Thenabadu‎Dialog Axiata
3 hrs ·
Dear Dialog Axatia, I have raised a complaint under number 1-611215631. Yet to be investigated from your end. (More than 1.5 months now). This was to transfer some cash to an over paid account. Really shocking service from the company that claims to be the "future today".
UnlikeUnlike · · 11

https://www.facebook.com/dialog.lk

StockGuru

StockGuru
Senior Manager - Equity Analytics
Senior Manager - Equity Analytics

More Comments on Dialog Service Levels on Facebook:

Ashan Kumar
14 hours ago near Colombo
Dialog Axiata has overcharged one of my friends ......... over Rs. 3000 during his last billing cycle. Friends double and triple check, corporates beware! its a bad world out there imagine them cheating 100, 1000, 10000, 100000 customers. #Corporate #Horu #failed #billing #system #shitty #customer #service — feeling determined.
UnlikeUnlike · · Share
You and 31 others like this.

Anusha Wickramasinghe Ethics seems to be an obsolete word these days...
14 hours ago · Like · 1

Ramesh Seneviratne NO WONDER THEY ARE SHOWING PROFIT OVER PROFIT EACH QUARTER.
14 hours ago · Unlike · 3

Kumar de Bonsoir Geeeez
12 hours ago · Like · 1

Demi Hewa I paid my June tv bill m then few days ago...they say I have an.outstanding fr.june... a-hos
12 hours ago · Unlike · 2

Buddhika Perera Switch to Mobitel . I am not saying Mobitel is better or fair than Dialog but for me I am using my Mobitel number for about 11 years now, and I had mostly happy situations than bad ones.
12 hours ago · Unlike · 1

Tulakshana Weerasooriya Ah ha we have been cheated once too
3 hours ago · Like · 1

Fahmy Rahman MAN i should check mine then -__-

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