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CDAX not working

+8
Light of Hope
asiacapitaltechnologies
bullrun
krishan Aakash
maalinda
thighrokker
kaka
cseguide
12 posters

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1CDAX not working Empty CDAX not working Thu Jan 12, 2012 6:33 pm

cseguide

cseguide
Vice President - Equity Analytics
Vice President - Equity Analytics

It says that new version is avilable...
Did you encounter this problem?

2CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 7:40 pm

kaka


Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

Same problem there, again not working

3CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 7:42 pm

thighrokker


Manager - Equity Analytics
Manager - Equity Analytics

kaka wrote:Same problem there, again not working

Same for me too.

Just to be sure, i downloaded the CDAX on www.cdax.lk and reinstalled. I am also told that there is a newer version!!!!

Any one know how to solve this latest complication????

4CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 8:09 pm

maalinda


Manager - Equity Analytics
Manager - Equity Analytics

Same happened to me. I un installed it and re downloaded from CDAX. But still same.

anyways im with DFN most of times so did not try to contact anyone.

5CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 8:15 pm

cseguide

cseguide
Vice President - Equity Analytics
Vice President - Equity Analytics

This problem is there time to time from last weak. There was a InvesterAsia representative. please help this regard.

6CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 8:29 pm

krishan Aakash


Senior Equity Analytic
Senior Equity Analytic

Previously also it happened like that.no need to worry about that.next morning u will be able to trade under 6.4 as usual. gn

7CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 8:43 pm

cseguide

cseguide
Vice President - Equity Analytics
Vice President - Equity Analytics

krishan Aakash wrote:Previously also it happened like that.no need to worry about that.next morning u will be able to trade under 6.4 as usual. gn

The problem is I enter orders mostly during night because I am busy with my job daytime

8CDAX not working Empty Re: CDAX not working Thu Jan 12, 2012 9:32 pm

bullrun

bullrun
Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

This is also something like SEC leadership issue. I contacted Asia Securities for the same problem. One told me that the new system is not possible at the moment and the old system would continue. However that message is still there?

9CDAX not working Empty CDAX - What’s the hell going on? Fri Jan 13, 2012 6:11 am

bullrun

bullrun
Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics


We can’t watch CDAX after trading till next day. How can we plan for the future without our actual details? What has happen to the CDAX provider? Further they give wrong information too regarding a new version of CDAX. When are we going to stop jokes?

10CDAX not working Empty Re: CDAX not working Fri Jan 13, 2012 12:19 pm

asiacapitaltechnologies


Stock Analytic
Stock Analytic

Hi, the issue is during nighttime, the CSE is sending an ATS 7 feed for testing purposes. The Support Team tests off the existing servers, and as a result, connections/orders made during these times do not work. Sorry for the inconvenience.

http://www.asiacapitaltechnologies.com

11CDAX not working Empty Re: CDAX not working Fri Jan 13, 2012 12:23 pm

asiacapitaltechnologies


Stock Analytic
Stock Analytic

Hi, the issue is during nighttime, the CSE is sending an ATS 7 feed for testing purposes. The Support Team tests off the existing servers, and as a result, connections/orders made during these times do not work. Sorry for the inconvenience.

http://www.asiacapitaltechnologies.com

12CDAX not working Empty Re: CDAX not working Fri Jan 13, 2012 12:55 pm

bullrun

bullrun
Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

Thanks Dear asiacapitaltechnologies

13CDAX not working Empty Re: CDAX not working Fri Jan 13, 2012 2:05 pm

cseguide

cseguide
Vice President - Equity Analytics
Vice President - Equity Analytics

thanks
asiacapitaltechnologies

14CDAX not working Empty Re: CDAX not working Fri Jan 13, 2012 5:21 pm

cseguide

cseguide
Vice President - Equity Analytics
Vice President - Equity Analytics

Hi, asiacapitaltechnologies
How long this will exist ? Please discuss this with CSE and find a solution for CDAX users. Thanks

15CDAX not working Empty Re: CDAX not working Sat Jan 14, 2012 11:05 am

Light of Hope


Vice President - Equity Analytics
Vice President - Equity Analytics

thanks alot. its a pain

16CDAX not working Empty Re: CDAX not working Sat Jan 14, 2012 12:15 pm

kaka


Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

asiacapitaltechnologies wrote:Hi, the issue is during nighttime, the CSE is sending an ATS 7 feed for testing purposes. The Support Team tests off the existing servers, and as a result, connections/orders made during these times do not work. Sorry for the inconvenience.

Mr. asiacapitaltechnologies, still not working both cdax net & pro. Pls help me

17CDAX not working Empty Re: CDAX not working Mon Jan 16, 2012 1:29 pm

asiacapitaltechnologies


Stock Analytic
Stock Analytic

Hi kaka, would you please call us first thing Tuesday morning (holday today) 0115651651 and our support personnel will personally walk through this issue with you. Thank you and terribly sorry for the inconvenience.

http://www.asiacapitaltechnologies.com

18CDAX not working Empty Re: CDAX not working Mon Jan 16, 2012 1:42 pm

kaka


Assistant Vice President - Equity Analytics
Assistant Vice President - Equity Analytics

asiacapitaltechnologies wrote:Hi kaka, would you please call us first thing Tuesday morning (holday today) 0115651651 and our support personnel will personally walk through this issue with you. Thank you and terribly sorry for the inconvenience.

Thanks Mr. asiacapitaltechnologies, but same problem for lot of people. You can see there are more than new 3 topics in this forum

19CDAX not working Empty Re: CDAX not working Tue Jan 17, 2012 11:17 am

asiacapitaltechnologies


Stock Analytic
Stock Analytic

Hi Kaka, our team will be conducting testing on non-live instances going forward. They are working on it today, so you should be able to conduct after-hours trading today. Please let us know if you have further issues.

http://www.asiacapitaltechnologies.com

20CDAX not working Empty Re: CDAX not working Mon Mar 26, 2012 5:16 pm

rihan4u


Stock Trader

i installed the latest CDAX 6.5 pro. but it is not working. even the log in screen not appearing. but CDAX 6.4 work and it is saying that new ver. available and install it. but now the latest ver. not working.

21CDAX not working Empty Re: CDAX not working Mon Mar 26, 2012 10:14 pm

twimalasuriya

twimalasuriya
Senior Equity Analytic
Senior Equity Analytic

rihan4u wrote:i installed the latest CDAX 6.5 pro. but it is not working. even the log in screen not appearing. but CDAX 6.4 work and it is saying that new ver. available and install it. but now the latest ver. not working.

they have given 6.5.1 .

22CDAX not working Empty Re: CDAX not working Mon Mar 26, 2012 11:55 pm

manula


Vice President - Equity Analytics
Vice President - Equity Analytics

asiacapitaltechnologies wrote:Hi Kaka, our team will be conducting testing on non-live instances going forward. They are working on it today, so you should be able to conduct after-hours trading today. Please let us know if you have further issues.

@asiacapitaltechnologies... I am writing form Qatar .. I have uploaded CDAX 6.5 some time back.. and it was working with some problems as mention by members in the forum. Now the msg comes to upgrade to CDAX 6.5.1... but try to upload but could not upload simply... any reason... ??? Mad Mad

23CDAX not working Empty Re: CDAX not working Tue Mar 27, 2012 9:41 am

asiacapitaltechnologies


Stock Analytic
Stock Analytic

manula wrote:
asiacapitaltechnologies wrote:Hi Kaka, our team will be conducting testing on non-live instances going forward. They are working on it today, so you should be able to conduct after-hours trading today. Please let us know if you have further issues.

@asiacapitaltechnologies... I am writing form Qatar .. I have uploaded CDAX 6.5 some time back.. and it was working with some problems as mention by members in the forum. Now the msg comes to upgrade to CDAX 6.5.1... but try to upload but could not upload simply... any reason... ??? Mad Mad

Hi manula,

Please let me clarify, do you mean your 'cDAX update' program is not working? If so, the reason is there was a problem with the update mechanism on 6.5. We have corrected this on our latest version, 6.5.1. Therefore, sorry for the inconvenience, however you will need to download the full install file from our site. In the future though, you will not need to do this.

http://www.asiacapitaltechnologies.com/resources.html

Please let me know if this solves your issues. Best of luck!

http://www.asiacapitaltechnologies.com

24CDAX not working Empty Re: CDAX not working Tue Mar 27, 2012 10:01 am

manula


Vice President - Equity Analytics
Vice President - Equity Analytics

asiacapitaltechnologies wrote:
manula wrote:
asiacapitaltechnologies wrote:Hi Kaka, our team will be conducting testing on non-live instances going forward. They are working on it today, so you should be able to conduct after-hours trading today. Please let us know if you have further issues.

@asiacapitaltechnologies... I am writing form Qatar .. I have uploaded CDAX 6.5 some time back.. and it was working with some problems as mention by members in the forum. Now the msg comes to upgrade to CDAX 6.5.1... but try to upload but could not upload simply... any reason... ??? Mad Mad

Hi manula,

Please let me clarify, do you mean your 'cDAX update' program is not working? If so, the reason is there was a problem with the update mechanism on 6.5. We have corrected this on our latest version, 6.5.1. Therefore, sorry for the inconvenience, however you will need to download the full install file from our site. In the future though, you will not need to do this.

http://www.asiacapitaltechnologies.com/resources.html

Please let me know if this solves your issues. Best of luck!

Thanks for the reply... 6.5 was working correctly after it down load some time back... recently i was trying to upgrade to 6.5.1 as mentioned. But when down load and trying to run...some problem comes with JAVA installer.. (I am not sure my computer is compatible with the JAVA installer version...) ..

25CDAX not working Empty Re: CDAX not working Tue Mar 27, 2012 12:26 pm

asiacapitaltechnologies


Stock Analytic
Stock Analytic

manula wrote:
asiacapitaltechnologies wrote:
manula wrote:
asiacapitaltechnologies wrote:Hi Kaka, our team will be conducting testing on non-live instances going forward. They are working on it today, so you should be able to conduct after-hours trading today. Please let us know if you have further issues.

@asiacapitaltechnologies... I am writing form Qatar .. I have uploaded CDAX 6.5 some time back.. and it was working with some problems as mention by members in the forum. Now the msg comes to upgrade to CDAX 6.5.1... but try to upload but could not upload simply... any reason... ??? Mad Mad

Hi manula,

Please let me clarify, do you mean your 'cDAX update' program is not working? If so, the reason is there was a problem with the update mechanism on 6.5. We have corrected this on our latest version, 6.5.1. Therefore, sorry for the inconvenience, however you will need to download the full install file from our site. In the future though, you will not need to do this.

http://www.asiacapitaltechnologies.com/resources.html

Please let me know if this solves your issues. Best of luck!

Thanks for the reply... 6.5 was working correctly after it down load some time back... recently i was trying to upgrade to 6.5.1 as mentioned. But when down load and trying to run...some problem comes with JAVA installer.. (I am not sure my computer is compatible with the JAVA installer version...) ..

Hi manula,

It appears you have a very rare issue. We have noticed this incompatibility with very few machines. Would you please e-mail our support team at 'support@asiacapitaltechnologies.com'? Please let them know you are 'manula from Qatar,' I have informed them about your issue and one of our senior support staff will arrange a remote session with you to personally ensure your issue is resolved.

Regards,

asiacapitaltechnologies

http://www.asiacapitaltechnologies.com

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